Service
Managers Roundtable
Open to any service manager
from a participating CNA National dealership. Hotel accommodations, lunch
and dinner provided by CNA National.
Sure to be an eye-opener! Service managers should come prepared to soak
up tips and techniques from experienced peers from across the country.
The roundtable format creates energy and enthusiasm as it refreshes participants
on a variety of topics, such as:
- Improving CSI scores.
- Generating more dollars per repair order.
- Addressing daily management problems shared by other service managers.
- Touring the CNA office and spending time on the phones with adjusters while they handle actual claims.
Customer Viewpoint Analysis
"Service
Through Your Customers’ Eyes”
An invaluable tool for measuring how well you are serving your customers,
and whether they’re likely to return or recommend you to others.
On-site review of your service department conducted by an experienced
service professional and presented to you in a detailed, written report.
Nearly 300 pieces of data are compiled, including:
- Your service drive appearance.
- How your staff approaches customers.
- The way customers see your shop facility.
- Telephone service
- Support services (courtesy rides, car washing,etc.)
For more information on the CNA National service contract program, contact your local representative or call us toll-free at 800.345.0191.