Chad Royston, a former owner of a multi-franchise auto group, is a recognized subject matter expert with decades of experience in the industry.
Scottsdale, Ariz. August 17, 2021 — Chad Royston has joined the CNA National team as its vice president of income development and training.
Royston began his career in the automotive industry as a porter and detailer working his way up the chain through sales and finance to eventually become dealer and owner. For 20 years, he oversaw the day-to-day operations of a four-rooftop dealership with five franchises and over 120 employees. Upon selling his stores, he joined the National Automobile Dealers Association as a lead instructor for their Academy and spearheading the education of its 20 Group moderators.
“I firmly believe the addition of Chad will further enhance our ability to add more value to our agent partners by helping us take our income development and dealership training efforts to an even higher level,” said Jeff Weston, chief revenue officer for CNA National.
In his new role, Royston will lead the team that helps dealerships nationwide to generate the F&I income that is critical to their bottom line. This comprises implementing programs, processes and materials to improve the performance of individual F&I managers while increasing customer satisfaction and retention.
“As I return to the private sector, I’m thrilled to be joining such a reputable organization in the F&I space,” said Royston. “I look forward to using my knowledge and experience in dealership operations and training to advance both CNA National’s goals, as well as that of their agents and dealers.”
Royston is a graduate of the National Automobile Dealer Academy and earned a bachelor’s degree in business management from Carson Newman College in Jefferson City, Tenn. Automotive News named him a “40 under 40” award winner in 2006 and a Rising Star nominee in 2017 and 2018.
About CNA National Warranty Corporation
Founded in 1982 and headquartered in Scottsdale, Arizona, CNA National (CNAN) is recognized as a leader in the vehicle service contract industry. The company offers a choice of reinsurance structures (both CFC and NCFC), as well as GAP coverage, tire-and-wheel protection and ancillary products. CNAN has been named “Best Provider” in Auto Dealer Today’s Dealers’ Choice Awards for 16 consecutive years (2005-2010, 2012-2020 for service contracts, and 2011-2013, 2017 and 2020 for reinsurance). In addition, CNAN was the first and one of only two service contract companies recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates.* CNAN’s service contract program has had the exclusive endorsement of the American International Automobile Dealers Association (AIADA) since 1995. It is a wholly owned subsidiary of CNA, one of the nation’s oldest and largest insurers with over $55 billion in assets. Learn more at CNANational.com.
*J.D. Power and Associates 2003 Dealer Service Contract Satisfaction StudySM based on 5,053 dealer evaluations, www.jdpower.com