Look Before You Leap

Best Practices in Selecting a High-Quality Vehicle Service Provider
by Alan Miller

Automobile dealers are constantly being approached by vendors of various products and services who want to do business with their dealership—for all the right or wrong reasons. Vehicle service contracts are one of these products and services, and they vary in range of coverage, quality and cost.

A Change Can Do You Good

A smooth transition to a new service contact provider is possible with the right preparation
by Alan Miller

Anyone associated with the automobile industry has probably noticed how much faster the pace of change has become in recent years. Change is inevitable and, at the dealership level, you have to manage change every day. Sometimes a decision that created change years—or even just a few months ago—can become outdated with the presence of new information and resources.