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Claims Process Details
FILING A CLAIM
In most cases, dealerships or repair shops submit claims on behalf of our consumers. If you are a CNA National vehicle service contract holder who requires a repair to your vehicle, please take your vehicle to your dealership's service department or to one of thousands of licensed repair facilities across U.S. or Canada to have your problem diagnosed, and ask them to submit a claim to us for review and processing.
If you have experienced total loss of vehicle as a result of theft or accident and need to submit a GAP Waiver claim, visit GAP Waiver Claim Documents to get started.
BY THE NUMBERS
Claims Statistics Web Content
Over 1,200 service contract and warranty claims approved daily
$2.5 billion paid for customer repairs
70,000 calls a month
Claims paid same business day by credit card
Why Us Testimonials Content
WHAT OUR CLIENTS SAY ABOUT CNA NATIONAL
"My claim was processed so fast I am flabbergasted. Thank you! I will sing your praises to everyone I know."
"Katy was an absolute joy to talk to and her helpfulness was greatly appreciated!"
Repair Center in Fort Worth, TX
"Karla is a professional and great to work with. I truly appreciate her efforts in getting my payment issued."
Dealership in Metairie, LA
"Just wanted to say how happy I am with the service I received from Vanessa."
"Laura has come through again for our members on a GAP claim. She's the best!"