CNA National Wins a Gold American Business Award

Scottsdale, Ariz. — CNA National’s claims submission portal has earned a Gold Award in the Customer Service Solution category of the 2026 American Business Awards® (ABAs). This marks the company’s second win for its claims portal. CNA also won a 2025 MOTOR Top 20 Award from MOTOR Information Systems.

Designed to simplify and accelerate the claims process, the proprietary, online, self‑service portal allows dealers to submit and track claims efficiently, helping service teams save time and keep operations running smoothly.

“Winning this award reflects the passion, talent and hard work of our entire team,” said Mike Bacosa, vice president claims and operations. “I’m grateful to everyone who went the extra mile to design, build and update this custom, industry leading tool. At CNA National, we focus on customer service excellence. This award showcases how our efforts are supporting that pillar of our culture.”

One ABA judge highlighted what truly sets the portal apart:

“What stands out is how the portal seems to be built with the daily reality of service advisors in mind. … It’s the kind of practical innovation that may not look flashy on paper but can genuinely make a busy service department’s day run smoother.”

The ABAs are the only national, all-encompassing business awards program in the United States. Established in 2002, the ABAs recognize the achievements and positive contributions of organizations and working professionals around the world, which makes this honor especially meaningful.