CLAIMS

To help eliminate the stress that comes with a mechanical breakdown, we have designed our claims process to ensure prompt and efficient service.

We take pride in our fast and hassle-free process that is focused on getting the customer back on the road as quickly as possible.

FILING A CLAIM

In most cases, dealerships or repair shops submit claims on behalf of our consumers. If you are a CNA National vehicle service contract holder who requires a repair to your vehicle, please take your vehicle to your dealership's service department or to one of thousands of licensed repair facilities across U.S. or Canada to have your problem diagnosed, and ask them to submit a claim to us for review and processing.

If you have experienced total loss of vehicle as a result of theft or accident and need to submit a GAP Waiver claim, visit GAP Waiver Claim Documents to get started.

 

BY THE NUMBERS
1,200

Over 1,200 service contract and warranty claims approved daily

$3 billion

$3 billion paid for customer repairs

70,000

70,000 calls a month

100%

Claims paid same business day by credit card

WHAT OUR CLIENTS SAY ABOUT CNA NATIONAL

"Karla is a professional and great to work with. I truly appreciate her efforts in getting my payment issued."

Dealership in Metairie, LA

"Just wanted to say how happy I am with the service I received from Vanessa."

Contract Holder

"Laura has come through again for our members on a GAP claim. She's the best!"

Credit Union in Manhattan Beach, CA

"My claim was processed so fast I am flabbergasted. Thank you! I will sing your praises to everyone I know."

Contract Holder

"Katy was an absolute joy to talk to and her helpfulness was greatly appreciated!"

Repair Center in Fort Worth, TX